Refund Policy

Refund terms for Visio services, including government fee and filing limitations.

More from Visio

• All visa services and prices
• Find the visa that matches your situation
• Transparent prices in Indonesian rupiah
• Free tools: expiry check, document list, photo check
• Visa expiry tracking and reminders
• Biometrics for extensions inside Indonesia
• Frequently asked questions
• Contact Visio

Final eligibility depends on document review and the immigration rules in force at the time of filing. Processing times vary, a human specialist reviews complex cases before submission, and Visio cannot guarantee approval — every visa decision is made by Indonesian immigration authorities. Government fees are set by the authorities and can change.